SMART GOV · 智慧政务SMART GOV · Government

智慧政务Smart Government

以政务大模型与智算底座赋能数字政府建设。从一网通办智能服务到城市治理现代化,让数据多跑路、群众少跑腿,让治理更精准、服务更贴心。Empowering digital government with LLMs and AI infrastructure — smarter services, more precise governance.

70%+70%+事项智能预审覆盖Auto-precheck coverage
24h24h智能问答全天候服务Round-the-clock Q&A
信创XC全栈信创适配Xinchuang-ready
等保三级MLPS L3安全合规标准MLPS L3
OVERVIEW行业洞察Industry Insight

政务数字化的下一站:智能化The Next Step of Gov Digitalization

政策背景与行业洞察。Policy context and industry insight.

随着"数字中国"建设整体布局规划的深入推进,各级政府正从"数字化"迈向"智能化"新阶段。政务数据资源体系日趋完善,为大模型落地提供了肥沃土壤;与此同时,群众对政务服务便捷性、精准性的期待不断提升,传统"人海战术"已难以为继。As Digital China advances, governments are moving from digitization to intelligence. Mature data infrastructures now provide fertile ground for LLMs, while rising public expectations demand smarter services.

大模型技术为政务场景带来三大变革:自然语言交互让服务触手可及,知识增强让政策解读专业准确,智能审批让流程再造提效增速。钛一数智以"算力基座 + 政务大模型 + 场景应用"全栈能力,助力数字政府建设行稳致远。LLMs bring three transformations: natural-language access, accurate policy interpretation via RAG, and accelerated approval workflows. TaiYi delivers the full stack: compute, government LLMs and scenario apps.

政策合规Compliance First
符合政务信息化安全要求,等保三级、密评、信创全适配MLPS L3, crypto evaluation, Xinchuang
数据不出域Data Sovereignty
全私有化部署,政务数据本地闭环,杜绝外泄风险Fully on-prem, sovereign data
开箱即用Out of the Box
预置政务知识库与场景模板,90 天快速上线Preset KB and templates, 90-day go-live
效果可度量Measurable Outcomes
事项办理时长、群众满意度等 KPI 持续跟踪优化KPI-tracked continuous improvement
ARCHITECTURE方案架构Solution Architecture

智慧政务总体架构Smart Government Architecture

"一底座、一中台、N 场景"的总体架构设计。One foundation, one platform, N scenarios.

政务智算底座AI FoundationL1
信创算力集群Xinchuang clusters政务云平台Gov cloud数据共享交换Data exchange安全防护体系Security
政务大模型中台LLM PlatformL2
政务领域模型Domain LLM政策知识库Policy KB智能体编排Agent orchestration内容安全审核Content safety
N 个智慧场景Smart ScenariosL3
一网通办智能服务Smart services12345 智能热线Smart hotline公文智能辅助Doc assistance城市治理大脑City brain
SCENARIOS核心场景Key Scenarios

核心应用场景Key Scenarios

从服务群众到辅助治理的全方位智能化。From citizen services to governance intelligence.

一网通办智能导办Smart Guidance

群众用大白话描述需求,AI 自动匹配事项、预填表单、告知材料,办事一次就好。Plain-language guidance with auto-filled forms.

大模型服务LLMRAGRAG
12345 热线智能助手Hotline Copilot

来电自动摘要、工单智能分类派发、坐席实时话术辅助,接通率提升 35%。Call summaries, smart routing, agent assist.

大模型服务LLM运维监控Monitor
公文写作智能辅助Drafting Assist

通知、报告、纪要一键起草,公文格式规范校对,笔杆子效率翻倍。One-click drafting with format checking.

大模型服务LLM微调定制Tuning
城市事件智能发现City Events

视频/传感数据智能分析,城市运行异常事件自动发现、自动派单。Video and sensor analytics for event detection.

算力基座Compute运维调度Ops
政策文件智能问答Policy Q&A

万级政策文件构建知识库,企业与群众提问秒级响应,答案附原文出处。Instant answers with citations from 10K+ policies.

大模型服务LLMRAGRAG
智能审批辅助Approval Assist

申报材料智能预审,要件缺失提前告知,审批效率提升 60%。Material precheck, +60% approval speed.

大模型服务LLM私有化On-prem
SPECIFICATIONS交付规格Delivery Specifications

标准化交付方案Standardized Delivery

政务行业交付规格标准。Government delivery specifications.

合规与安全Compliance & Security
等保要求MLPS满足网络安全等级保护三级建设与测评要求MLPS Level 3 certified
信创适配Xinchuang支持国产 CPU/OS/数据库/中间件全栈信创环境Full domestic-stack support
密码应用Cryptography符合商用密码应用安全性评估(密评)要求Commercial crypto evaluation ready
数据安全Data security数据分级分类、脱敏流转、操作审计三重保障Classification, masking and audit
部署规格Deployment
部署形态Deployment政务内网/外网分区部署,全私有化交付Air-gapped intranet deployment
算力配置Compute按并发规模配置,典型 8–64 卡推理集群Typical 8–64 GPU inference cluster
知识库规模KB scale支持 10 万+ 篇政策文件,日更新增量同步100K+ policy documents, daily sync
并发能力Concurrency支持 500+ 并发智能问答,峰值弹性扩容500+ concurrent Q&A sessions
服务规格Service
实施周期Timeline基础场景 90 天上线,全面智能化 6–12 个月90 days basic, 6–12 months full
驻场服务On-site实施期驻场,运营期定期巡检 + 远程支持On-site during rollout, then hybrid
培训交付Training政务用户分层培训、管理员认证、操作手册Role-based training and certification
持续运营Managed ops知识库月度更新、模型季度迭代优化Monthly KB and quarterly model updates
METRICS客户成效Customer Outcomes

经客户验证的价值Proven Value

70%+70%+材料预审自动化率Auto-precheck rate
35%35%热线接通率提升Hotline pickup gain
60%60%审批效率提升Approval speedup
24h24h智能服务在线时长Service uptime

携手共建人民满意的数字政府Build a Digital Government People Love

提供政务大模型 POC 验证与合规咨询,支持信创环境演示部署。POC validation and compliance consulting available, Xinchuang demo supported.